IT Operations Manager

IT Operations Manager.

This well established and highly successful financial services organisation has an excellent reputation and is now looking for an IT Operations Manager, a newly created role.

As the company’s IT infrastructure and its administration are delivered by third parties, while IT knowledge is of significant value, this role is primarily one of a outsourced services management, rather than “hands on” technical, nature.

The successful candidate will be responsible for the day-to-day delivery of company’s outsourced IT and Security services, managing technology vendors, overseeing controls, implementing new processes and facilitating the relationship between the business and the systems that support it.

Knowledge of the London insurance market would be beneficial but not essential . Experience managing third party supplier relationships and a working knowledge of cyber security, resilience and control is required.

Duties will include

Management of core, outsourced IT services contract.

Project management.

Change management , working alongside Operations Manager.

Onsite IT support and triage of issues prior to escalation to relevant supplier.

Member of Incident Response Team.

Membership of the monthly Information Security Forum.

Management of software and device estate.

Ongoing development of governance and controls around IT and Data.

Auditor liaison and response.