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IT Support Technician

Date: 8 Nov 2018
Type: Permanent
Location: London
Salary: £ per annum
Email: jeff@taylorjamesresourcing.com

A City based Insurance Group seeks a person with 12 months-24 months IT experience in a front line help desk/IT admin role who has the ability to work with internal clients, training on internal systems at their desks, system improvement and generally supporting the IT team. The company seeks a person who has good communcation skills, is keen to learn, can guide onboarders with new systems, understanding of Microsoft Office/Microsoft Windows 7/10/Remote working technologies (Citrix, VPN, etc.)/Mobile phones (iPhone)/Folder permissions and Technical documentation skills

The role will be -

  • Management of local processes (e.g. starter/leaver process)
  • Coordination of third party suppliers
  • Be the consultant for the local business in IT end user matters. Provide guidance and advice in terms of processes and available technology for starters/leavers
  • Perform regular IT reviews, including application access and IT permissions
  • Support management reporting for starter/leaver and IT permissions
  • Contribute to IT budget planning process
  • Manage escalation of incident / problem / change requests as required, either with corporate IT service providers or locally
  • Support local root cause analysis in collaboration with service providers

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